Published 20th February 2025
At Teciem we believe that Managed Service Providers (MSPs) are an invaluable part of our ecosystem, driving innovation value for banks of all sizes. According to a recent study, 70% of financial institutions that partner with MSPs report significant improvements in their operational efficiency and customer satisfaction.
This conviction led us to create our recent series of LinkedIn Live events, aimed at ensuring that our financial services clients – and mid-size banks in particular – are empowered to get the most out of these MSP partnerships. Over the course of 2024, we’ve hand-picked thought leaders from our top MSPs and brought them together to share their first-hand perspectives on some of the most pressing topics around managed services.
Here’s a recap of these dynamic sessions:
1. Redefining Success: Debunking the Myths of Managed Services
Moderated by Marolette Van Rooyen, Treasury and Capital Markets Business Architect at Teciem, this session was a game-changer. Helen Saunders, Chief Solutions Officer at Phi Partners, and Nic Palmer, Vice President – Sales Director, EMEA at Options IT, shattered common misconceptions about MSPs. They revealed how MSPs can supercharge operational efficiency and drive business growth – no matter what size your bank is.
Key insights included:
- Myth: MSPs are just for IT management. Reality: They supercharge operational efficiency, letting banks focus on strategic initiatives while MSPs handle the infrastructure.
- Myth: MSPs are too expensive. Reality: They cut costs by eliminating the need for in-house IT infrastructure, freeing up resources to invest in growth opportunities.
- Myth: MSP solutions are rigid. Reality: MSPs offer scalable, flexible solutions that grow with your bank, ensuring you can adapt to market changes without missing a beat.
2. Transform to Compete
Another great session moderated by Marolette Van Rooyen, this session featured industry leaders Anthony Hammond, Senior Vice President at Luxoft, and Sharif Fathy, Senior Director at DXC. They shared some powerful insights around how midsize banks today are making the most of managed services to boost their competitiveness. From embracing digital transformation to optimizing operational processes, this session was packed with actionable strategies.
Highlights included:
- MSPs are the secret weapon for modernizing legacy systems, driving the flexibility and efficiency mid-sized banks need to roll out innovative services and outpace competitors.
- Delivering a standout customer experience through digital channels isn’t just an option anymore, it’s a must. MSPs help banks unlock cutting-edge tech to wow clients and drive loyalty.
- Compliance isn’t just about avoiding penalties—it’s about protecting trust. MSPs provide the expertise banks need to stay ahead of evolving regulations while maintaining security and reliability.
3. Future-Proofing Mid-Size Banks
Moderated by our Customer Value Selling Lead, Benjamin Barwick, this session featured Kevin Pemberton, Senior Business Strategy Advisor at Microsoft, and Nicola Tassan, Managing Director at Accenture. Firm advocates that the future is here, they explored how cutting-edge technologies like AI and machine learning can help banks stay ahead. Their real-world insights on strategic planning and innovation were invaluable, plus they shared plenty of instances where these technologies were making an impact.
Key takeaways included:
- AI and Machine Learning are no longer just buzzwords—they’re productivity boosters and game-changers. These technologies empower banks to deliver personalized services and make smarter, faster decisions, transforming how they operate.
- Strategic planning isn’t just for the future—it’s the key to thriving today. MSPs help banks develop long-term strategies that not only navigate the complexities of the financial landscape but also drive growth and innovation.
- Innovation isn’t optional—it’s the lifeline to staying competitive. MSPs equip banks with the tools and expertise to foster continuous innovation, ensuring they meet evolving client demands and stay ahead of the market curve.
You can see the immense value MSPs bring to the table. Now, it’s time to leverage their expertise first-hand. Don’t miss out on the opportunity to transform your operations and stay ahead in the competitive financial landscape. For more information and to explore how Teciem can help your bank unlock innovation with MSPs, visit our website or contact us today.
